Program Services Coordinator

Position Title: Program Services Coordinator– Community Access Program
Reports to: Vice President, Institutional Advancement

This full-time position is responsible for managing the Community Access Program, a three year grant funded initiative to offer family memberships to employees of partner institutions (Atlanta Public Schools, Grady Health Systems, MARTA, and City of Atlanta).

The Program Services Coordinator will be responsible for the following:
Work with the Program and Outreach Manager, Vice President of Institutional Advancement, internal staff and partner organizations in support of the program.
Support relationships with key personnel at each partner organization to facilitate clear and effective communication in support of the program
Support engagement and outreach activities and initiatives for employees eligible to enroll in the program
Ensure timely and accurate fulfillment of benefits
Ensure high quality records management and customer service for existing and potential members
Serve as project manager for the production of membership information delivery and collateral material – including e-mail, brochures and other publications and mailings
Track outcomes and produce reports for partner agencies and grant funders
Other tasks as assigned within the scope of the program

Position Requirements: The ideal candidate will have a minimum of one-two years of experience in either community engagement or advancement; experience in both is strongly preferred. The position requires excellent written and oral communications and interpersonal skills, strong project and time management skills, attention to detail, and the ability to deliver excellent member service.

The ideal candidate will be results-oriented with excellent organization and planning skills, a self-starter, and a team player with energy, enthusiasm, and flexibility. Strong interpersonal and presentation skills and full computer proficiency are required. Competency with Raiser’s Edge preferred. The position requires an undergraduate degree.

Email Resume to Susan Boulware at

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.