Q: What is the direct phone number to Membership?
Please contact 404-591-1539 for membership assistance. If we are temporarily away from our desks, leave a short message. We make every effort to return your call promptly. Remember, sometimes your message may not record clearly, so if you do not hear back from us within 24 hours, please call again.
Q: I have lost my membership card; what should I do?
Contact Member Services at 404-591-1539 or firstname.lastname@example.org to request a replacement. You should receive your new card within 7 business days by mail. While waiting for your new card, you may visit the Garden by showing your photo ID at Garden Admission.
Q: Do you have a discounted Membership level for seniors, teachers, students and military?
We do not offer a senior, teacher, student or military discount on Garden Memberships.
Q: Must a Dual Membership or above have two names listed?
No. If only one name is on a Dual level Membership, or higher, that one person will receive one card and may bring a guest with them each visit. The named member must always be present to use this benefit. If two names are listed on the membership, two cards with both names will be provided. Each of the named members may bring a different guest if the other named member cannot attend. However, both named guests cannot attend and each bring a guest at the same time.
Q: At what age do children need to be included on a Membership?
Children ages 2 and under may visit the Garden for free. Memberships at the Family level and above allow free admission for children ages 3-17.
Q: What is the benefit of purchasing a Family Plus Membership?
The Family Plus Membership allows a caregiver (nanny or babysitter) to use the membership to bring the Member’s children to the Garden. The caregiver visits in place of the adults named on the Membership. It is not necessary to list a caregiver’s name on your Membership. Simply lend your membership card to your caregiver for the day. When Admissions checks them in with your children, it is assumed they are caring for your children that day. The Family Plus level is not an “add a guest” to membership. Either the named adults on the membership may visit with their children, or the caregiver may accompany the member’s children. Please note: Caregivers are not allowed to visit the Garden without the member's children, and caregiver's must pay admission for their own children if they bring them with the member's children.
Q: I purchased a Family Plus Membership but my complimentary Botanical Express ride-on-train tickets were not in my Membership packet. When will I receive them? The Botanical Express ride-on-train tickets are mailed separately, usually in late October or early November of each year. You will receive them before the train’s first date of operation for the holiday season.
Q: Does the member need to be present when using guest passes?
No, guests may come on their own using member guest passes.
Q: At what times are guest passes valid?
Guest passes may be used during regular operating hours. Please refer to Visitor Info for a listing of our seasonal hours.
Q: Are my guest passes valid for Garden Lights, Holiday Nights?
No, Garden Lights, Holiday Nights is a special event outside of the Garden’s regular operating hours. Members may purchase as many tickets as they like at a member discounted price. Guest passes may not be used for any special events outside of regular hours.
Q: May I use my guest passes at a Member Preview?
No, because a Member Preview is an exclusive member event, we do not accept guest passes. For all membership levels (including Individual), we allow 2 adults and any children under 18 in that household to attend Member Previews.
Q: Is parking free at the Garden?
No, please refer to Visitor Info for parking rates.
Q: May I purchase a multi-visit parking pass?
Yes, multi-visit parking passes are a great way to visit the Garden often and to receive a discount on regular parking rates. Multi-visit parking passes do not expire and members receive bonus visits. The most immediate way to purchase and use a multi-visit parking pass is to purchase it in the Garden Shop. If you purchase a multi-visit parking pass on-line or over the phone, you must wait until you receive that pass in the mail before it is accessible. A kiosk is available in the parking deck for parking pass reloads. A multi-visit parking pass does not guarantee a parking space. Occasionally during popular events, the parking deck may close for a short period of time until spaces open. When that occurs, please seek legal off-street parking near the Garden.
Q: Is my Garden Membership payment tax-deductible?
Please refer to the chart to calculate the tax-deductible portion of your membership gift.
|Membership Level||Gift Amount||Non-deductible Portion|
Q: Is my membership eligible for a matching grant?
Each charitable gift to the Atlanta Botanical Garden helps to sustain the Garden’s wide variety of mission-driven programs and activities and is an important source of revenue for the on-going operation of the Garden. Please visit our Matching Grant and Volunteer Grant Resource Page for the latest information about your employer’s matching grant program. Please note that funds from matching gifts typically cannot be used to upgrade your membership.
Q: If I am a volunteer, may I apply for a volunteer grant for the Garden through my employer?
If you volunteer at the Garden, your company may offer a volunteer grant program. Thank you for visiting our Matching Grant and Volunteer Grant Resource Page to see if your company participates.
Q: May I visit other gardens with my Atlanta Botanical Garden membership?
Yes! The Atlanta Botanical Garden is a member of the American Horticultural Society’s Reciprocal Admission Program. Your Garden membership offers benefits at nearly 300 gardens, arboreta and conservatories in North America and the Cayman Islands. For a list of participating venues and the benefits they offer, please visit www.ahs.org. To redeem your benefits, present your current membership card to that garden. Please note that the 90 mile exclusion rule stipulates that gardens within 90 miles of each other will not offer reciprocal benefits.
Q: Do I receive discounts at Garden Centers or other businesses as an Atlanta Botanical Garden member?
Yes, the local Garden centers and businesses who give current Atlanta Botanical Garden members a discount throughout the year are listed below. Please show a valid membership card to receive your discount.
10% discount: Atlanta Botanical Garden Gift Shop, Gardening at Hill Street, GardenHood, Just Add Water Rare Plant Nursery, Pike Nurseries, Randy’s Perennials and Water Gardens
20% discount: Dorough Landscape Company Floral Nursery
Q: How can I learn more about plants?
Learn answers to your gardening questions from Master Gardeners at our Plant Hotline.
Q: How can I become a volunteer at the Garden?
Visit the Volunteer Page for specific information about the Garden’s volunteer program.
Q: I would like to request a Membership donation for an auction. Who should I contact?
To request a donation, please complete the Donation Request Form. Thank you for following these guidelines.
Still looking for your answer? If so, please contact Member Services at 404-591-1539 or email@example.com. We are happy to assist you.