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Membership FAQs

Frequently Asked Questions

What are the Garden’s hours?

The Garden hours change seasonally. Please visit atlantabg.org for current hours and time of last entry for the Atlanta Garden. View Gainesville Garden hours here. Please note: Hours may vary due to special events, which will be noted on the Plan Your Visit page and on the Garden’s Facebook and Instagram.

Which businesses offer a discount to Atlanta Botanical Garden members?

A 10% discount is offered at Garden*HoodNorth Georgia Native Plant Nursery, add Beech Hollow Wildflower FarmRandy’s Perennials and Water Gardens and Pike Nurseries. You must present a valid membership card to receive your discount.

May I visit other gardens with my Atlanta Botanical Garden membership?

Yes! The Atlanta Botanical Garden is a member of the American Horticultural Society’s Reciprocal Admission Program. Your Garden membership offers benefits at more than 345 gardens, arboretums and conservatories in North America and the Cayman Islands.

View the list of participating venues and the specific benefits they offer. Present your current membership card when you arrive at a participating garden.

Please note: The 90-mile exclusion rule stipulates that gardens within 90 miles of each other will not offer reciprocal benefits.

How do I obtain my membership card and guest passes?

Download the eMembership Card app by InfiCare Technologies (Museum Anywhere). Click here for step-by-step instructions to download your digital card and shareable guest passes. If you prefer physical cards and guest passes to be mailed to you, please submit a request form.

What is my member number?

Locate your member number on the verification page. Click “verify with your email address instead”, and enter the email address listed on your membership record. You will receive an email instructing you to click the verify membership link. Click “My membership” to view your membership level and number.

How do I get a replacement card?

Request a replacement of your physical membership card here.

Do I have to be with my guests when they use their guest passes?

No. Guests may visit on their own using guest passes. The name and address portion must be completed by the user before it will be accepted.

Are guest passes valid at all times?

Guest passes are valid during regular operating hours, which include any events occurring during that timeframe in Atlanta and Gainesville. They are not valid for ticketed special events that occur after regular hours.

Garden Lights, Holiday Nights Member Premiere: Guest passes are not valid, but members may purchase tickets at a discounted rate for family and friends.

Summer Exhibition Premiere: Guest passes are not valid; non-members are welcome to purchase a membership to attend this premiere.

Member Evenings: Guest passes are accepted for member evenings. Non-members are welcome to purchase a membership to attend member evenings.

Where do I learn about member events?

View a list of upcoming member events online. Additionally, events are listed in Clippings, which you may receive by mail or online.

Must a Dual membership or above have two names listed?

A second name is not required, but you can always bring a guest with you. If one named member is visiting and the other is not, they may bring a guest. If both named members are visiting, you must use a guest pass for any additional guests.

Is my live-at-home college student covered under my membership?

Any child over 17 is not included in your membership unless they are listed as the second name on your membership.

At what age can my children/grandchildren visit the Garden unaccompanied by an adult?

For Family level and above, children/grandchildren must be 16 to visit the Garden without an adult. If the child brings a guest, they must use a guest pass to cover the guests’ admission.

What are the restrictions of a Family Plus membership?

Caregivers are not allowed to visit the Garden without the children unless they are the named secondary on the membership. When bringing the children, and the caregiver wants to bring a guest, they must use a guest pass to cover their entry.

Does the Garden offer membership discounts to military, seniors, teachers or students?

No. The Garden does not offer membership discounts to military, seniors, teachers or students.

The Atlanta Garden offers a $5 discount on daily admission for up to four tickets. The Gainesville Garden offers 10% off of a daily admission ticket.

Discounted purchases for either garden must be made in person with a valid military ID.

Are memberships refundable or transferrable?

Memberships are non-refundable.  If you are relocating, you may still receive benefits at over 345 gardens through the American Horticultural Society reciprocal program by showing a current Atlanta Botanical Garden membership card. 

If you are unable to use the remainder of your membership, you may transfer it to a friend, colleague, or family member so that they may enjoy its benefits for the duration of the membership term.  To transfer a membership to another name, contact Member Services at 404-591-1544.

Do you offer free or discounted parking?

Multi-visit parking passes are reserved for Garden members only and may be purchased in the Garden Gift Shop. New parking passes will include a one-time fee of $6 for the reloadable plastic card. New passes cannot be used on the day of purchase, as it takes 24-48 hours to load. If you are reloading your pass and you have zero trips, you will have to pay for that day’s visit. It’s best to reload before you have used all of your trips.

To purchase or reload a parking pass, you must present your membership card.

A multi-visit parking pass does not guarantee a parking space. Occasionally during popular events, the SAGE Parking Facility may close briefly until spaces become available.  When that occurs, please seek legal off-street parking near the Garden.  Alternate modes of transportation are encouraged, i.e. rideshare, taxi, etc.

Atlanta is served by the MARTA transit system. Bus #27 stops at the main entrance at 1345 Piedmont Avenue. Bus #27 may be boarded at either Midtown or Lindbergh train stations.

Learn more about the Sage Parking Facility, including special event/festival parking rates, as well as parking enforcement rules.

Is my membership eligible for a matching grant?

Matching grants are a great way for organizations to support the mission of the Garden. Check to see if your employer participates in matching gifts. Please note: matching gifts typically cannot be used to upgrade your membership.

Contact the Garden Membership Team

For additional questions, contact Member Services at 404-591-1539 or membership@atlantabg.org. Your call may be forwarded to the Garden’s call center, or you may be prompted to leave a message. Every effort is made to return calls promptly. Sometimes messages may not record clearly. If you do not hear from Garden staff within 24 hours, please call again. Membership business hours are Monday – Friday, 9 a.m. – 5 p.m. Calls received after 5 p.m. or on holidays will be returned the next business day.

Keep Us Updated

If you do not receive your seasonal Clippings by mail, or your email event reminders, your on-file contact information may be incorrect. Please call or email to confirm or update your information.