Guest Experience Associate

POSITION TITLE: Guest Experience Associate
DEPARTMENT: Guest Experience
LOCATION: Atlanta, GA.
REPORTS TO: Guest Experience Manager
FLSA: Non-Exempt
STATUS: Part-time
REVISION DATE: 04/01/19

JOB OVERVIEW:

The Guest Experience Associate operates in various locations at Atlanta Botanical Gardens, including selling various tickets and garden memberships, and providing general information and supplies such as maps/informational brochures to guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Explain and sell the benefits of Garden memberships.
  • Explain ticket prices, schedules, and Garden special events.
  • Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner.
  • Provide guests with information regarding activities conducted at the Garden.
  • Provide guests with directions to food and merchandise venues, offices, and special events.
  • Communicate correct product information to guests regarding coupons, special offers, and upcoming events.
  • Assist individuals or groups with tickets and brochures.
  • Collect and secure money from tickets sold, provide guests with correct change.
  • Keep records of money collected and tickets sold.
  • Prepare till and tickets at the beginning of the day.
  • Balance registers at the end of each shift.
  • Maintain brochure and supply inventory in ticket booths.
  • Maintain a clean working environment.
  • Maintain a working relationship with other departments to ensure up-to-date garden knowledge.
  • Assist in other areas of the department such as trains or any location throughout the garden.
  • Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be at least 18 years of age or older.
  • Must be able to maintain a good working relationship with coworkers.
  • Must be able to work days, nights, weekends, and holidays.
  • Must have excellent communication skills and sense of appropriateness to converse with employees and guests.
  • Must be able to responsibly handle large sums of money.
  • Must be able to add, subtract, multiply, and divide in all units of measure.
  • Must be able to speak to large crowds.
  • Must be able to understand a personal computer’s basic functions and operate it.
  • Must be able to take direction from others in a fast-paced environment.
  • Must be able to work independently and as part of a team.
  • High school diploma or equivalent education preferred.
  • Minimum of one year of experience in hospitality or customer service industry preferred.
  • Previous sales experience preferred.

Email Resume to Careers at careers@atlantabg.org

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.