Downloading Your Digital Membership Card

Download the free app for the iPhone or Android on your mobile device using the links above. Once the app has downloaded, open it from your home screen.

If you do not know your Membership ID#, you may retrieve it on the membership verification page. You may be asked to allow notifications. Your decision will not affect activation.

If there is a secondary member listed on your membership (dual and above), they can download the PassPlay app and follow the same procedure to locate their card. 

When you arrive at the Garden, open the PassPlay app  or show your card in your smartphone wallet (if you opted to add it there). Your Membership Card will pop up on the screen with the barcode. This digital Membership Card replaces your plastic Membership Card. You may also use your digital card to access reciprocal gardens.

From the home screen of the PassPlay app, tap the “Benefits” button on the bottom bar, then tap “Guest Passes.” You should now see all of your guest passes.

To redeem a guest pass, open the PassPlay app when you arrive at Garden Admissions. Access your guest passes, tap the number you need, then tap “Redeem.” On the next screen, tap “Start Redemption.” You’ll then be asked to tap and hold the button to redeem the guest pass. This action cannot be undone.

To share a guest pass(es) so that friends or family can enter the Garden without you, select the number of passes you’d like to share, then tap “share guest passes.” Enter the recipient’s name so you’ll know who you’ve shared the pass with. The app will open your contacts. Select the contact to receive the guest pass via email, text, or another communication platform. The app will generate a message with a link and instructions for the recipient.